On 15th October 2018, "HotelsCombined" presented us for the 2nd time in succession, the "Recognition of Excellence" award.
This award is for constantly achieving the highest standards for Customer Satisfaction, so we are now representing the top 3% for accommodation Worldwide!
The "American" based company found and processed 220 opinions/reviews that our Guests have been kind enough to post on various websites, forums and Social Media, resulting in an incredible 10 out of 10 score. Not bad for a small B&B!
2015 and 2016 didn't pan out like we were hoping, so that meant lots of changes, also lots of lifting and dividing!
Winning in 2013, meant that in 2014 we were exemt from taking part, so the "Rose Bowl" was returned to the Judges to be awarded to another eyecatching garden.
2012 we were awarded 2nd Place once more.
Since 2011 when we were first entered into the awards and came 2nd, the results have been as follows:-
2018 - Exempt - Again!
2017 - We've won again!
2016 - It looks like we just didn't do enought, so 2017 - Here We Come!
2015 - this was not our best year, so we must try harder for 2016
2014 - Exempt
2013 - 1st
2012 - 2nd
2011 - 2nd
2017 RECOGNITION OF EXCELLENCE HotelsCombined
10.0 Rated by guests
On the 31st May 2017, we were contacted by "HotelsCombined" who notified us that we have received one of their awards. We are now proud to announce that we have been awarded their 'Recognition of Excellence'. This adds another prestigious accolade to our gallery of existing awards.
HotelsCombined are an Australian based hotels mega search company, where users can search and compare prices from around the world.
We can proudly announce that on the 3rd March 2016, we have won a prestigius "Stellar Stays" Award from "HotelsCombined".
The Australian based company crunched data to combine, analyse and rank millions of points of customer feefback to form a complete and comprehensive understanding of over 800,000 hotels worldwide, and took months to finalise.
This award recognises the world's best hotels that have achieved outstanding customer satisfaction. The criteria was strict and included the quality and consistancy of Guest Reviews, and this year's winners are placed within the top 3% of hotels worldwide!
Not bad for a small Guesthouse!
Our first award came in 2008 (the year Stafford House Bed & Breakfast first opened for business). We thought it would be a good idea to join a noted and easily recognisable name in the Tourist Industry, so an application was made with the "Quality in Tourism and Visit England" scheme.
Our aim was to hopefully achieve one of their prestigious "Star Ratings" and their reaction was to award us with a "4 Star" Recognition.
Since then we have continued to keep the "4 Star" Rating each year, it's now been continuous for 9 years!
In September 2014 we added the prestigeous Visit England "Breakfast Award". Some of our guests say "It keeps them going all day!!"
All of our produce is sourced locally, from the Free Range Eggs just a few miles up the road, to all of our meat products which we purchase from the award winning "Cranston's Butchers" in Penrith.
We have continued to be awarded with this certificate in 2015, and 2016.
On the 14th January 2015, we were amazingly awarded the best "Small Hotel" by the Online Booking company "LateRooms.com" There was a total of 23 categories, and celebrity "Alex Brooker" hosted them live on the internet from the Savoy Hotel in London.
It had been judged purely on the reviews that guests had been kind enough to submit after their stay with us. We had 27 reviews placed on the "LateRooms.com" site and consistently scored 5 out of 5 accross the board. Also 100% of our guests said they would reccommend us to a friend
It came as quite a shock, as we are only a Bed & Breakfast - not a Hotel!
We contacted all of our guests who had left a review, just to let them know that we had won this fantastic award, and also to thank them - because we wouldn't have done it without them!
We were featured in "The News & Star on Thusday 15th January, and again in the "Cumberland & Westmorland Herald" on Saturday 18th January 2015!
On 24th October 2016, Stafford House was awarded the "Loved by Guests Gold Award" from Hotels.com.
This is purely down to our Guests who have been kind enough to take time out of teir busy schedules to give us fantastic Ratings, and exceptional Guest Reviews which show our outstanding dedication and service
So we would just like to say "Thank You" so much and we ill look forward to having you stay with us again in the future.
After the Government Announcement on Wednesday 30th December 2020,
we have had to close again into a 3rd Lockdown for the forseeable future.
With the "Utmost Safety" of our Clients in mind, we take every precaution possible.
This includes all "Updated Guidelines" from the Government
so when we are allowed to re-open for Business, we can do - Safely!
During the 1st Lockdown in March 2020, we invested in a
We use a special solution that is certified to kill ALL Viral and Bacterial Infections, should there be any present.
We also meticulously clean and sanitise all areas which could have been touched either by ourselves or by our Guests, and finishing with a "Steam Cleaner"
so that we can be sure that everything is safe.
We wear Face Masks and Gloves, there are Hand Sanitisers in all 3 Bedrooms as well the Breakfast Room of the Main House.
The Lodges also have Hand Sanitisers in the Kitchen.
Thank You For
Your Patience and
for your Custom,
and we will look forward to seeing you all again very soon.
Please be aware that unfortunately we do not allow pets into the main building of
However you are more than welcome to bring them along when you are staying in our Lodges
Over the winter of 2019 and into 2020, we have been making changes to the Lodges.
Blencathra Lodge now sleeps up to 2 People, and
Pennine Lodge can sleep up to 6 People.
There are still more changes to come, and hopefully you'll like them!
Check out the Lodge Section to see what we have done!